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We are seeking dynamic, customer-focused Patron Experience Associates to provide frontline library service to the diverse and growing residents of Jefferson County and beyond. Helping people find the information they need – whether it be what to read next, how to download an e-book or how to find a job – is what we do all day, every day. If you're passionate about providing outstanding customer service, serving your community, and are ready to contribute to the Library's success, then this may be the job for you!Bilingual (Spanish/English) positions require a Spanish fluency of advanced or higher.This position is located at the Edgewater Library.This full-time (40 hours/week) position is fully eligible for benefits.Job Description:CUSTOMER SERVICE: Provides information, referrals and r ...

Branch Manager

Springfield City Library

public library system

Join our team! At Springfield (MA) City Library, we are Welcoming, Trusted, Connected, and Innovative. Apply for our Library Branch Manager position and come help us achieve this vision. You’ll lead the teams of two popular branches in adjacent neighborhoods. Learn more here, and apply by Sunday, April 16 at 11:59 pm Eastern time.The Forest Park Branch Library is one of the busiest in our beautiful city. The branch is a historic Carnegie library building with a Community Room for programming and performances. Outside you'll find a Reading Garden, our neighborhood partner the Forest Park Middle School, and, at the end of the block, the entrance to a 700+ acre gem of a public park. Branch staff work closely with local schools, agencies welcoming new Americans, and other community groups. S ...

Library Manager

City of Albuquerque

Albuquerque, NM

Direct, manage, supervise and coordinate assigned operations and/or public services of one or more library facilities, programs or units; coordinate assigned activities with other divisions and outside agencies and provide highly responsible and complex administrative support to the Assistant Director, Library.Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.Preferred knowledge: Principles and practices of library management, program development and administrationOperational characteristics, services and activities of a cataloging programPrinciples and practices of effective and efficient patron servicesPrinciples and practices of ma ...

Library Branch Supervisor (Smiley Branch)

Denver Public Library

Smiley Branch Library

About Our JobThe Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.For more information, go to denverlibrary.org. Find us on Facebook, Twitter, Instagram, YouTube and LinkedIn.DPL is hiring a Branch Super ...

Patron Experience Associate Substitute

Jefferson County Public Library

Arvada, CO

We are seeking dynamic, customer-focused Patron Experience Associate Substitutes to provide frontline library service to the diverse and growing residents of Jefferson County and beyond. Helping people find the information they need – whether it be what to read next, how to download an e-book or how to find a job – is what we do all day, every day. If you're passionate about providing outstanding customer service, serving your community, and are ready to contribute to the Library's success, then this may be the job for you!Substitutes support daily service delivery to library patrons in the absence of location Librarians and Associates. Substitutes are on-call, non-benefitted, temporary staff who may work at any of JCPL's ten locations, the Call Center or the Bookmobile (Library To You ...

Library Technician II (Public Service)

Lincoln Public Library

Lincoln, RI

Circulation AssistantLibrary Technician II (Public Service)Duties and Responsibilities- Welcomes patrons, checks in/out material, collects overdue fines, shelves and retrieves books, answers phone, handles the routing of library materials to and from other libraries, issues library cards and assists patrons.Basic computer skills including searching and use of the computer catalog. The ability to communicate effectively with the public and colleagues. Must be team-oriented, able to multi-task, be flexible and motivated. Previous employment in the public services department of a public library a plus.35 hour a week position, includes some evenings and every other weekend. May require lifting, walking and standing for extended periods of time. Includes benefits, $16.88 an hour, after 180 day ...

Librarian Teen Services

City of Loveland

Library

GENERAL PURPOSE:Responsible for providing a variety of services in the Teen Division including, but not limited to customer service, programming, collection development, technology instruction and outreach. Flexible schedule requires some evening & weekend hours. This position reports to the Personnel and Teen Services Manager.The salary range for this position is $22.31- $32.40 per hour with ahiring range of$22.31 - $27.36,depending on qualifications and experience. This is a 30 hour per week Benefit Eligible Position.Position will close to applicants on: Friday, 4/21/23at 12:00 P.M. M.S.T.Do you want to make a difference in the lives of teens? Do you jump at the chance to develop community partnerships, grow staff skills, and offer innovative services? Do you stay up-to-the ...

Records Management Technician

North Wind Site Services

Albuquerque, NM

This is an entry level records management position involving the assessment, processing, quality control/quality assurance, and disposition of physical and digital documents. It requires the use of the client’s standard operating procedures, workflows, and definitions as well as the ability to use production grade and large format scanners and software in a team-based environment. This position is located at a United States government facility and requires passing a federal background check. ...

Teen Librarian

Boulder Public Library

Main Branch

Do you have the…• Charisma of River Song…• Tech skills of Dr. Emmett Brown…• Motivation and intellect of Hermione Granger?You might be our new TEEN LIBRARIAN!We’re looking for someone who is passionate about serving teens and families in beautiful Boulder, Colorado. As the Teen Librarian, you’ll exercise your imagination by creating experiential hands-on programs with an innovative twist in our fabulous teen space, Foundry and Main library. It’s a fast-paced atmosphere where experiences like our Summer of Discovery program, tours, teen art gallery, and workshops are percolating all year long. If you enjoy independence and creativity, and thrive on self-motivation, we’d love you to join our Youth Services Team.Under the general supervision of the Youth Services Manager, ...

Library Aide

City of Aurora, Library & Cultural Services

Aurora, CO

JOB LOCATIONCentral Library Staff 14949 E Alameda Pkwy Aurora, Colorado 80012-1563Cityof Aurora,ColoradoIt is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:Integrity,Respect, Professionalism, andCustomer Service, and we welcome all who share these values to apply.Why Work for Aurora?Make a difference in the lives of real people every dayDiverse c ...

Answer Center Technician

Poudre River Public Library District

Webster House Administration Center

Job Title: Answer Center TechnicianReports To: Answer Center SupervisorDepartment: Answer CenterLocation: Webster House Administration CenterFLSA Status: Non-exemptJob Classification: Part-time, ClassifiedBenefits: Classified Benefits SummaryHourly Hiring Range: $16.90 – $20.28 per hourRevision Date: 03-2023Summary: Provides circulation, directional and other general service assistance to library patrons of all ages over the phone and by email in a call center setting. Responsible for responding to patron contacts, clarifying and assessing patron needs, and answering patron questions.Essential Duties and Responsibilities include the following:Create a welcoming environment for all patrons and staff that fosters equity, diversity and inclusion by seeking to understand, res ...

Director of Youth Services - York County Libraries (PA)

York County Libraries (PA)

York, PA

Director of Youth Services – York County Libraries (PA)Where your story begins… York County Libraries(PA) seeks an engaging and experienced advocate for children and young adults as its next Director of Youth Services. Working with strategic partners throughout York County, the Director of Youth Services will seek to lead and participate in community initiatives to achieve the Library’s goals of supporting teens, children, and families. Located in south-central Pennsylvania, York County is situated on the northern Maryland border, covers roughly 900 square miles, and serves a population of 437,846 residents with 13 full-service public libraries and two satellite locations. YCL is a federated library system comprised of eight branch and five-member libraries with a combined operating ...

Assistant Library Director

McMillan Memorial Library

Wisconsin Rapids, WI

Do you believe that today’s public library should be the bustling third place of its community? That providing top notch customer service is key to keeping patrons walking through our doors? That expanded collections and progressive library leadership are essential for today's evolving public libraries? Then the McMillan Memorial Library might be for you!We are seeking an empathetic, flexible candidate that possesses relevant practical experience and a solid understanding of public librarianship, strong skills in programming, outreach and services for patrons of all ages, and the ability to lead our customer services team into the future. The Assistant Director oversees the daily operations of the library, heads up our programming and outreach efforts, and supervises our 8.5 FTE customer ...

INFORMATION SERVICES LIBRARIAN (FULL TIME 35 HOURS PER WEEK)

Providence Public Library

Providence, RI

This position reports to the Head of Information Services and is responsible for providing responsive and effective circulation and research support across all aspects of Information Services operations. A key role on the library’s information services team, this position is accountable for activities related to both Circulation and Reference operations within the reorganized unit of Technology & Information Services, including borrower services, interlibrary loan, collection development, reference, instruction and outreach. In April 2020, the Library will have completed a major transformation of most of its public service spaces, including a new technology-rich information commons, the Workshop (an open learning and collaborative space) and a merged public services desk. The incumbe ...

Teaching and Learning Librarian

Ottenheimer Library, University of Arkansas at Little Rock

Little Rock, AR

The Ottenheimer Library at the University of Arkansas at Little Rock seeks a qualified individual to join our faculty as a Librarian/Assistant Professor (P00001887). The Teaching and Learning Librarian supports campus-wide student success initiatives through learner-centered information literacy instruction, innovative outreach, and extraordinary customer service. This position holds a faculty appointment with rank leading to tenure. The successful candidate will demonstrate a commitment to diversity, equity, and inclusion and will work both independently and collaboratively with library colleagues and campus partners to contribute to a shared vision of the Ottenheimer Library's role in learner success. This is a full-time 12-month appointment. ...

Library Associate, Childrens Services

Sno-Isle Libraries

Marysville, WA

Job SummaryThe Library Associate performs skilled paraprofessional library support services to contribute to the Library District's effective operation, providing library services, spaces, and resources that are representative of diverse cultures and perspectives, intentionally inclusive, and accessible to everyone. This position may include morning, afternoon, evening, and weekend hours including Sundays. Successful candidate may be required to adapt to future schedule and location changes depending on library needs.Marysville Library serves a community of 70,000 people and those living on the Tulalip Tribes Reservation. 20% of households speak languages other than English, predominantly Spanish and Russian. Because the community is the heart of our work, the library is open seven days a ...

Director

Abbott Library / Town of Sunapee

Sunapee, NH

The Abbott Library located in Sunapee NH, a small New England town that enjoys proximity to Lake Sunapee and Mount Sunapee, is seeking an innovative, energetic, experienced and future-ready library professional to provide leadership to its vibrant community library.The Director will oversee a staff of seven employees (4.5 FTE.) This staff includes a full-time Assistant Director, Technology and Outreach Librarian, and Youth Services Librarian. In addition, the library enjoys the support of more than 1300 hours of volunteer service each year. The Director is also responsible for administration, management, (including fiscal oversight) and advocacy for the library.The ideal candidate is a strategic problem solver who is flexible, positive, creative, patient, decisive, and technologically adro ...

Library Director

Sheridan County Public Library System

Sheridan, WY

The Sheridan County Public Library System has a position vacancy for a Library Director. This is a full-time, benefitted position located in Sheridan, Wyoming. The Director plans, manages, and directs the operations, programs, services, personnel and facilities of the Sheridan County Public Library System.The Library System consists of a main library in Sheridan (Fulmer Library) with three branches located in Clearmont, Story, and Ranchester. Each location has recently undergone a remodel project or in the process of completing a remodel in 2023-24. The current operational budget is $1,658,000 which comes from several different sources including Sheridan County General Fund, One Percent Optional Tax (sales tax), dedicated endowments, and fundraising efforts. There are 38 employees (16 full ...

Community Engagement Coordinator

University of Missouri

Columbia, MO

The University of Missouri Libraries (MU Libraries) invites applications for the full-time, NTT Librarian position of Community Engagement Coordinator. This librarian represents the University Libraries to new users, enriches the user experience, and expands opportunities for users to engage with library programs and services. Reporting to the Vice Provost for Libraries, and working closely with members of the Library Management Team, the Community Engagement Coordinator works collaboratively with colleagues across the Libraries to further develop services, spaces, and programming that promote student learning, with particular attention to supporting the library needs of students, both undergraduate and graduate. The position will support engagement activities at all levels including exhib ...

Customer Experience Associate I

Douglas County Libraries

Castle Rock

Wage: $16.98 - $19.96 HourlyJob Type: Full-Time (40 hours)Closing Date: 4/12/2023 or until filledEvening and weekend availability is required. Locations may vary and be updated if additional vacancies become available.Purpose: The Customer Experience Associate performs customer service duties, assisting customers with self- directed activities, locating library materials, using the catalog, circulation assistance, and merchandising materials. This role serves as a first point of contact for customers and provides excellent customer service by actively building connections with guests and proactively serving a diverse population using our CARE service model.Essential Duties and Responsibilities:90% Customer Service:Greets customers as they arrive at the library, supporting DCL’s mission o ...

Journalism, Communications, & Digital Literacy Librarian

University of Oregon

Eugene, Oregon

UO Libraries seeks an innovative problem-solver and digital designer to join our collaborative network of instructors, librarians, researchers, and journalists on campus. If this is you, keep reading!As the Journalism, Communications, & Digital Literacy Librarian, you will serve as the liaison to the School of Journalism and Communication (SOJC), delivering services that support all aspects of the school’s research and instructional programs, including Portland campus programs, research centers, and online programs. In this role, you will provide course-integrated library instruction, and design learning tools and experiences to support assignments and activities in information and digital literacy. You will also provide specialized research support to faculty, researchers, students, ...

Customer Experience Associate II

Douglas County Libraries

Castle Pines/Roxborough

Wage: $18.62 - $21.89 HourlyJob Type: Part-Time (32 hours)Closing Date: 4/18/2023 or until filledEvening and weekend availability is required. Locations may vary and be updated if additional vacancies become available.Purpose: The Customer Experience Associate II performs customer service duties, assisting customers with technology training, finding library materials, using the catalog, circulation assistance, readers’ advisory, and merchandising materials. This role serves as a first point of contact for customers and provides excellent customer service by actively building connections with guests and proactively serving a diverse population using our CARE Service model. The Customer Experience Associate II also serves as the Person-in-Charge (PIC) on an as-needed basis.Essential Duties ...

Head of Library Digital Scholarship and Communication Services

Northern Kentucky University

Highland Heights, KY

Purpose of Position:The Head of Digital Scholarship and Communication Services is a position that leads the W. Frank Steely Library’s efforts in planning, implementing, and managing an active, comprehensive research services program that meets the educational needs of the campus. This is a unique opportunity to shape the library’s growing role leading digital scholarship services, including support for digital tools and collections, maker technology, and open educational resources. The individual will provide leadership for associated library technology and software and make recommendations for establishing new services related to digital scholarship.Reporting to the Dean of the Library, the Department Head will lead a team of faculty librarians and staff who hold functional roles. The ...

Full-time 40 hour Building Doctor - Anythink Support Services (Northglenn)

Anythink Libraries

Support Services in Northglenn

Job title:Building Doctor –Part customer relations, Part materials handling, Part fix-it STAT team (Special tools and tactics)Business Unit:FacilitiesPay range:$20-$23 per hourJob type:Full-time; non-exempt; benefitedJob description:Passion for our product is a value you take seriously, and you understand that our buildings are just as much our product as the materials you deliver as our courier between branches. Getting those materials onto our shelves and into our customer's hands is a top priority. You are the mover and shaker of the district; not only transporting materials but also ensuring their homes – the library buildings themselves – always look fantastic.Our spaces are built for people, but just like people they need attention. You look out for the health and wellness of o ...
Job title: Concierge: part customer service, part technology troubleshooting, part product promotionBusiness Unit: Branch ServicesPay range: $17.00 per hourJob Type: Part-time, non-exempt; non-benefitedJob description:You’re the essence of the customer’s experience at the library. You greet people with a smile and welcome them into our library. You enrich people’s lives through meaningful dialogue about our products and services. You earn trust by being knowledgeable about our products and making recommendations that connect with the customer. You help our library customers find the fuel and the spark to unlimited ideas and opportunities.Ready to join in a bold opportunity to help us take community library services to an entirely new dynamic realm?Who you are:You are warm and friendl ...
Job title: Guide (part customer education, part reference advocate, part event planning)Business Unit: Branch ServicesHiring Pay range:$3,957 to $4,551 per monthJob Type: Full-time; exempt; benefited*Spanish speaking candidates are desired for this position*At Anythink, we believe that everyone is creative, and that creativity comes in many forms. We are guided by the philosophy that people thrive when they discover and follow their passions, collaborate with others and become creators. As guide, you will design informal learning opportunities that create magical, transformative experiences for our customers of all ages in a growing community where the library is at its center. You are the go-to person to find out what's hot in the adult collection because you always know what's popular. Y ...

Library Coordinator

Boulder Public Library

Main Library

It’s a great time to join the City of Boulder!Hiring Range:$20.85 - $26.28Job Description Summary:Under general supervision, to provide library patrons with a high level of customer service and assistance in fulfilling information and program needs, and to work with electronic access to the Internet, library catalog, and online databases using established procedures, and to perform related duties as required. The Library Coordinator is charged with modeling quality customer service behaviors which align with the Library customer service model and City Values. The specialist will be attentive, adaptable, and patron-facing.Job Description:DUTIES & RESPONSIBILITIES:1. Creates a pleasant, customer friendly atmosphere for patrons at the library through:Positive interactions with patrons, ...

Events & Hospitality Coordinator

Douglas County Libraries

Various DCL Branch Locations

Some early morning, evening and weekend availability may be required.The Events & Hospitality Coordinator supports externally-booked room reservations at Douglas County Libraries (DCL). This service-oriented position works directly with external customers providing satisfaction from planning and room reservation services to on-site event coordination. This intrinsically-motivated role executes logistics, facilitates technology and audio/visual services, and acts as a DCL host for community customers during the event. This position offers competitive pay and benefits, and the opportunity to inspire a love of reading, discovery and connection in our community. Let’s talk!Essential Duties and Responsibilities:55% Administrative:Builds and maintains strong interpersonal relationships wit ...

Materials Handler

Douglas County Libraries

Castle Rock, CO

Evening and weekend availability is required. Locations may vary and be updated if additional vacancies become available.The Materials Handler performs work that involves the processing, handling and shelving of all Douglas County Libraries’ (DCL’s) materials in an accurate and timely manner. This position maintains the general order of library materials. Additionally, MHs perform other circulation functions and basic clerical activities in support of library services. This role requires considerable excellent attention to detail and quality output results in all areas of responsibility.Essential Duties and Responsibilities60% Handling DCL Collections:Arranges collections by accurately filing alphabetically, alpha-numerically, and numerically. Shelf reads materials on the shelves regul ...

Patron Training Specialist

Jefferson County Public Library

Arvada, CO

The patron training specialist provides support in providing digital literacy training for adult patrons. The training specialist develops and delivers a wide range of high-quality digital literacy training. A majority of their time is spent scheduling and delivering training. This position will work with adult patrons with differing levels of technology skills to assist in their workplace or career development, the focus will be on technology for productivity. The training specialist is also responsible for developing and scheduling technical and soft skills training programs. The training specialist will be doing formal training, with a curriculum, and set objectives. Researching and assessing criteria and tools for training success. Technology literacy is required, as well as a backgrou ...