DEFINITION: Provides direct supervision of professional, technical, and administrative positions, employees and functions within the Technical Services unit of the Library.PRINCIPAL DUTIES: Plan, organize, and direct activities in an assigned service section of the Library including quality control, service responsiveness, materials, and program development. Supervise technical services activities. Serve at the public service desks by providing direct services to patrons; locating desired information or library materials using electronic databases and resources, the Internet, print library materials, other reference tools or contacts with other libraries. Interview customer in person, on the phone or via text, chat or instant messaging to determine needs. Accompany or direct patrons to the ...