Responsible for duties related to Interlibrary/Intercampus Loan, Prospector, Circulation and Reserves. The duties require competence in various computer systems, including Innovate Interface, ILLiad, OCLC, Rapid, Prospector and Ares. Assures all aspects of the Copyright Law and Interlibrary Loan Code, and reciprocal agreements between libraries are being met by the Institution. Provides quality customer service via a service desk, telephone and email to multi-age, multicultural clientele located world-wide. Ensures a 24 hour turnaround time for requested research materials. Assists with the supervision of 20 student assistants.
1. Evaluates and processes lending, borrowing and docdel requests: conducts bibliographic verification and database searching, photocopies, scans and downloads art ...